Verification
My Aadhaar QR code is not scanning. What do I do?
You can use the upload with XML option available, where you download your Aadhaar details from UIDAI website and upload it on the StuCred app.
My phone camera is not working. Can I upload a photo instead?
No, unfortunately. A working phone camera is mandatory to use our service.
How long does registration take?
Registration can be completed in as little time as 2 minutes. Just enter your details and complete the OTPs. THATS IT!
How do I verify my StuCred account?
To verify, scan Govt IDs (Front & Back), college ID card (Front & Back), and submit a video OTP. That’s it!
Is verification a one time process?
Yes, once you're in - you're in!
Can I edit my profile information once my account is verified?
No, you can't edit your profile information on the platform after you have completed the verification process. You can contact us at care@stucred.com if you want to make any changes and we will be happy to assist you where we can!
Can I leave the app and come back to continue at any step?
Yes you may, however, we recommend to finish the process in one shot!
I lost my internet connection. Do I have to start over?
No, not a problem! Just reconnect and continue.
What if I accidently entered wrong information and my application is rejected?
If your application is rejected, we explain why and you may get a chance to redo it. Login to the StuCred app and try again!
What if I don't need to take a loan right now?
StuCred is a great way to keep an available credit limit to use whenever and wherever you need it! Once your verification is approved and credit limit set, you can choose when you want to take out the loan and will only be charged for the amount you ...
Will I get an approval even if I apply on a holiday (or) beyond banking hours?
Yes! Anytime, anywhere!
What if my application is rejected?
If your application is rejected, we explain why and you will get a chance to redo it. Just login to the StuCred app and try again!
Why is my loan application rejected despite providing all the documents?
Before a loan is sanctioned, the system checks your eligibility and ensures all documents are in order. We send you feedback so you can complete the verification process swiftly and access your credit limit
Is Aadhaar mandatory?
Yes, it is mandatory for registration to provide Aadhaar details.