Transactions
How to approve the mandate request?
To approve your mandate and activate your loan, follow these steps: Initiate Loan Application on the app. Complete the UPI verification prompt. Review and verify the Loan Sanction Letter. Enter the OTP received on your registered mobile. Approve the ...
I filled the form but my account is still not unblocked
The unfreeze process typically takes 5–7 working days. We appreciate your patience and will notify you once it’s done.
Kindly unblock my account
Your credit limit was frozen due to a failed mandate approval. To unfreeze your account, please complete the Unfreeze Request Form through the link provided: ? [Unfreeze Request Form] ? Important Instructions: Ensure sufficient balance is available ...
What is the charge for a failed mandate?
In case that EMI/mandate is not debited/fulfilled, a penalty of RS. 295/- is enforced. Also, sometimes the system does not enforce penalty month wise, rather it accumulates the penalty for a few months and then debit altogether. If you fail to ...
How do I enable the UPI mandate?
Go to your UPI App where your UPI ID has been created Check for the Alert popup or the notification Verify the Mandate by confirming your UPI pin number.
Is UPI mandate safe?
UPI mandates is a safe process and authorized by your bank and governed by RBI.
What happens with the UPI mandate?
With this feature you can pre-authorise (Mandate) a transaction, for debit from your bank account later.
What is UPI mandate?
UPI Mandate allows you to pre-authorize a transaction and pay on a later date. This will prevent your loan from going into default.
When can the cooling off period be availed on StuCred?
Cooling off period on StuCred can only be availed within 3 days from the date of loan borrowed. Please note that the day of loan borrowed is counted as day 1 of the 3 day cooling period. Rest of the details and payment information will be sent to you ...
What is cooling off period?
A cooling-off period is a time period during which a borrower can exit the loan by repaying the principal amount and the proportionate annual percentage interest rate without any penalty
The loan credit transaction is successful but a loan has not been created in my StuCred profile yet.
If the loan credit transaction is successful and the money has been received in your linked bank a/c, but, a loan has not yet been Credited in your StuCred Account, the following steps could help: · Refresh the app's 'Home' page by pulling the page ...
My loan extension transaction is successful, but why has not my loan been extended?
Your StuCred loan extension charge is not yet credited to our bank, because our bank is yet to confirm the deposit status. Sometimes, due to technical issues at the bank, money transfer gets delayed. In these cases, Banks take upto 3 working days to ...
My loan extension transaction has failed, but money has been debited from my bank a/c.
Sometimes, due to technical issues at the bank, money transfers fail. In these cases, Banks take upto 21 working days to refund the amount back to payer bank a/c. In case your loan extension transaction has failed, but money has been debited from ...
My loan closure transaction is successful, but why has not my loan been closed?
Kindly send a mail to care@stucred.com with the payment screenshot. We’ll check and update you shortly.
My loan closure transaction has failed, but money has been debited from my bank a/c.
Sometimes, due to technical issues at the bank, money transfers fail. In these cases, Banks take upto 7-10 working days to refund the amount back to your bank a/c. In case your loan closure transaction has failed, but money has been debited from your ...
When will I receive the loan amount in my linked bank A/c?
If the transaction is successful, the amount will be credited to your linked bank A/c instantly. Sometimes, due to technical issues at the bank, money transfer gets delayed. In these cases, Banks take upto 3-5 working days to confirm transaction ...
The loan credit transaction is successful but the loan amount is not yet credited to my linked bank A/c.
Please share your bank statement with us at care@stucred.com, and we’ll check the status and get back to you shortly.
Loan credit transaction failed, but new loan has been created in my StuCred profile.
If the transaction has failed and the money has not been received in your linked bank a/c, but, a new loan has been created in your StuCred profile, the following steps could help: Refresh the app borrow page by pulling page down to refresh. Checking ...