What if my application is rejected?

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• Why is my loan application rejected despite providing all the documents?

  Before a loan is sanctioned, the system checks your eligibility and ensures all documents are in order. We send you feedback so you can complete the verification process swiftly and access your credit limit

• What if I accidently entered wrong information and my application is rejected?

  If your application is rejected, we explain why and you may get a chance to redo it. Login to the StuCred app and try again!

• Do you have any hold/pending status on loans?

  If a loan transaction is in pending status, the loan status too could be pending, temporarily. This will soon shift to failed/success, once an update is received from our banking partner. 

• How does StuCred's fee structure work?

  Great question! At StuCred, our mission is to empower college students by helping them tackle their financial constraints, not add to them! Therefore, we have altered our fee structure in line with our mission. Financial services generally follow a ...

• My OTP is not working/ I am not getting an OTP to proceed in the app?

  Based on the strength of your network coverage it can take up to 5 minutes to get an OTP. It is advisable to wait for at least 5 minutes after you trigger an OTP before you request for a new OTP to avoid duplication of OTP.