My phone camera is not working. Can I upload a photo instead?

• Related Articles

• What if I change my phone number/ get a new email ID?

  Experience convenience at its finest with our new in-app feature, designed to enhance your journey with StuCred. Your satisfaction matters. To change your Email ID / Mobile Number please follow the below steps: Within the profile section, you will ...

• My OTP is not working/ I am not getting an OTP to proceed in the app?

  Based on the strength of your network coverage it can take up to 5 minutes to get an OTP. It is advisable to wait for at least 5 minutes after you trigger an OTP before you request for a new OTP to avoid duplication of OTP. If the issue still ...

• My phone OTP timed out. What do I do?

  Don't worry! Select ‘Re-send OTP’ and retry.

• I have not received a phone OTP. What do I do?

  Don't worry! Select ‘Re-send OTP’ and retry. OTPs can take up to 5 minutes to be delivered when the network is congested.

• My loan extension transaction has failed, but money has been debited from my bank a/c.

  Sometimes, due to technical issues at the bank, money transfers fail. In these cases, Banks take upto 21 working days to refund the amount back to payer bank a/c. In case your loan extension transaction has failed, but money has been debited from ...