My OTP is not working/ I am not getting an OTP to proceed in the app?

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• My phone OTP timed out. What do I do?

  Don't worry! Select ‘Re-send OTP’ and retry.

• I am unable to receive my OTP for login.

  If you are unable to receive the OTP from StuCred you can check for the following Go to a place with better mobile connectivity. You can try with the same OTP for up to 5 minutes from receipt of OTP. If the time expires, request for a new OTP. Kindly ...

• My phone camera is not working. Can I upload a photo instead?

  No, unfortunately. A working phone camera is mandatory to use our service.

• I have not received a phone OTP. What do I do?

  Don't worry! Select ‘Re-send OTP’ and retry. OTPs can take up to 5 minutes to be delivered when the network is congested.

• Do I need to use this passcode to open the app each time?

  Yes. StuCred® uses a numeric pass code every time you access the app on your phone - for your own security.