Loan credit transaction failed, but new loan has been created in my StuCred profile.
If the transaction has failed and the money has not been received in your linked bank a/c, but, a new loan has been created in your StuCred profile, the following steps could help:
Refresh the app borrow page by pulling page down to refresh.
Checking internet connectivity.
Check the “Date Taken” field on the loan card to ensure its a new loan and not previously taken loan.
Closing StuCred app and re-opening app.
If none of these solutions work, please email us on care@stucred.com and we will diagnose the issue.
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