I have not received a phone OTP. What do I do?

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• My phone OTP timed out. What do I do?

  Don't worry! Select ‘Re-send OTP’ and retry.

• I have not received an email OTP. What do I do?

  Don't worry! Re-enter your details and try again. If the problem persists, shoot us an email at care@stucred.com and we will be happy to help!

• My OTP is not working/ I am not getting an OTP to proceed in the app?

  Based on the strength of your network coverage it can take up to 5 minutes to get an OTP. It is advisable to wait for at least 5 minutes after you trigger an OTP before you request for a new OTP to avoid duplication of OTP.

• I am unable to receive my OTP for login.

  If you are unable to receive the OTP from StuCred you can check for the following Go to a place with better mobile connectivity. You can try with the same OTP for up to 5 minutes from receipt of OTP. If the time expires, request for a new OTP. Kindly ...

• How do you confirm you have received my repayment?

  As soon as payment is received, you will be notified via a payment confirmation page and receive a notification SMS on the registered mobile number. You can also see payment details under My Loan Summary on the Transaction page.