I am unable to receive my OTP for login.

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• Can I login using this passcode on another device?

  Yes, you can login using two step verification, i.e. the 6 digit numeric pass code and an OTP received on the registered mobile number. However, for your security we do not allow the bank account to be linked without the registered number being in ...

• My OTP is not working/ I am not getting an OTP to proceed in the app?

  Based on the strength of your network coverage it can take up to 5 minutes to get an OTP. It is advisable to wait for at least 5 minutes after you trigger an OTP before you request for a new OTP to avoid duplication of OTP. If the issue still ...

• My phone OTP timed out. What do I do?

  Don't worry! Select ‘Re-send OTP’ and retry.

• I have not received a phone OTP. What do I do?

  Don't worry! Select ‘Re-send OTP’ and retry. OTPs can take up to 5 minutes to be delivered when the network is congested.

• Will I receive any notifications to help me repay on time?

  You will receive timely reminders to help you stay on track On the StuCred app, click on the Bell icon on the top right corner of your screen to check all notifications StuCred will also send messages and make calls to your registered phone number on ...