How do you confirm you have received my repayment?
As soon as payment is received, you will be notified via a payment confirmation page and receive a notification SMS on the registered mobile number. You can also see payment details under My Loan Summary on the Transaction page.
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I have not received an email OTP. What do I do?
Don't worry! Re-enter your details and try again. If the problem persists, shoot us an email at care@stucred.com and we will be happy to help!
I have not received a phone OTP. What do I do?
Don't worry! Select ‘Re-send OTP’ and retry. OTPs can take up to 5 minutes to be delivered when the network is congested.
My loan extension transaction is successful, but why has not my loan been extended?
Your StuCred loan extension charge is not yet credited to our bank, because our bank is yet to confirm the deposit status. Sometimes, due to technical issues at the bank, money transfer gets delayed. In these cases, Banks take upto 3 working days to ...
My loan extension transaction has failed, but money has been debited from my bank a/c.
Sometimes, due to technical issues at the bank, money transfers may fail. If the amount has been debited from your account in the name of StuCred, kindly share a payment screenshot along with the UTR number and email it to care@stucred.com for ...
The loan credit transaction is successful but a loan has not been created in my StuCred profile yet.
If the loan credit transaction is successful and the money has been received in your linked bank a/c, but, a loan has not yet been Credited in your StuCred Account, the following steps could help: · Refresh the app's 'Home' page by pulling the page ...