Can I leave the app and come back to continue at any step?

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• Do I need to use this passcode to open the app each time?

  Yes. StuCred® uses a numeric pass code every time you access the app on your phone - for your own security.

• Can I use StuCred® if I am out of India?/Will my app work while I am travelling?

  Unfortunately, you cannot trigger loans when you are out of India. Nonetheless, you can still login to the app and manage your account.

• What if someone tries to sign in to my account from another device?

  The app is only accessible from your registered device. One cannot sign in to your account as we use a secure two step verification process while logging in to the app.

• My OTP is not working/ I am not getting an OTP to proceed in the app?

  Based on the strength of your network coverage it can take up to 5 minutes to get an OTP. It is advisable to wait for at least 5 minutes after you trigger an OTP before you request for a new OTP to avoid duplication of OTP.

• Why was the payment deducted from my bank account but not shown on the app?

  Sometimes there is a time lag between bank transfers - usual banking issues. Please check again after a while. If the problem persists, please contact us via email care@stucred.com, or call us at +91 8062406300